Privacy Policy | Weedspin Casino

Information we may collect

When you use Weedspin Casino, we may collect information that identifies you or is connected with your account and activity on the website. The information collected depends on the services you use, the choices you make and any information needed to meet security or legal requirements. Some information is provided directly by you, while other information may be generated automatically when you use the website.

Account and personal details

This may include your name, date of birth, contact details, account login information, country or state of residence, and other details needed to create and maintain an account. We may also record preferences, communications and information you provide when asking for help or taking part in account-related processes.

Verification and security information

To confirm identity, eligibility and account security, we may request verification documents or information. This can include documents used to verify identity, age, address or payment ownership. We may also collect information about unusual activity, failed login attempts, responsible gaming checks and other security events. Such information helps us prevent fraud, account misuse, money laundering and other unlawful or harmful activity.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment providers may process payment information under their own privacy terms. Where appropriate, we may receive information from them to confirm a transaction, resolve a payment issue, protect accounts or meet applicable requirements. We do not need to retain complete payment card details where these are securely processed by a payment provider.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device characteristics, language settings, pages viewed, approximate location, access times and referring website. We may also record information about how you use the website, including interactions with account features, game pages and support services. This information may be collected through server logs, cookies and similar technologies.

You should avoid sending unnecessary sensitive information through general website forms or messages. If information is required for account verification or another specific purpose, we will explain what is needed and how it should be provided where appropriate.

How and why we use information

We use information for purposes connected with operating Weedspin Casino, providing requested services, protecting players and meeting our responsibilities. The purpose of using information may depend on the type of information and the circumstances in which it was collected.

To create, operate and maintain your player account.
To provide casino services, process account activity and display relevant account information.
To process deposits, withdrawals and other transactions, and to investigate payment queries.
To verify identity, age, eligibility and ownership of an account or payment method.
To detect, prevent and investigate fraud, money laundering, abuse, collusion, unlawful activity and attempts to compromise website security.
To provide customer support, respond to questions and manage complaints or service requests.
To maintain website functionality, troubleshoot faults, improve performance and understand how services are used.
To apply responsible gaming processes and help identify activity that may require attention.
To send service messages, security notices, account updates and other communications needed to administer your account.
To send marketing communications where permitted and where you have provided the required permission or where another lawful basis applies.
To meet legal, regulatory, tax, accounting, audit, dispute-resolution and other compliance obligations.
To protect the rights, property, safety and security of players, the website and other people.

We seek to use information in a fair and proportionate way. We may combine information from your account, transactions, device activity, support conversations and verification processes where this is reasonably needed for the purposes described in this Privacy Policy. We do not use personal information for unrelated purposes without an appropriate reason or notice, where notice is required.

Marketing communications

Marketing may include information about services, features or promotions. You can choose not to receive marketing communications by using an unsubscribe option included in a message, changing available communication preferences in your account, or contacting us. Choosing not to receive marketing will not normally stop important service, security or account administration messages.

Cookies, sharing and information security

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Weedspin Casino may use them to keep the website working, remember settings, support login and account functions, understand website usage, help protect against fraud and improve the player experience. Some cookies may be provided by service providers supporting website, analytics, security or payment functions.

You can manage or delete cookies through your browser settings. You may also be able to block certain cookies or receive a notification before they are stored. If you disable cookies, parts of the website may not work correctly, and some account or security features may be limited.

When information may be shared

We may share information with carefully selected service providers that help operate the website, process payments, provide verification, deliver communications, support security, host systems, analyse performance or provide customer support. These providers should use information only for authorised services and in accordance with applicable privacy and security requirements.

Information may also be shared where necessary to comply with a lawful request, court process or legal obligation; protect players or other people; investigate suspected fraud or unlawful conduct; enforce applicable terms; or respond to an emergency. If the business or its services change ownership or structure, information may be transferred as part of that change, subject to appropriate protections.

Security

We use reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, encryption or secure transmission where appropriate, monitoring and staff or provider procedures. No website, online account or method of transmission can be guaranteed to be completely secure, so you should keep login details confidential and notify support promptly if you suspect unauthorised account activity.

Your choices, data rights and retention

Depending on your circumstances and applicable privacy requirements, you may have rights concerning personal information held about you. You may ask what information we hold, request access to it, ask for inaccurate or incomplete information to be corrected, request deletion of information where deletion is available, and withdraw consent to marketing. You may also ask questions about how information is used or raise a concern about our handling of your information.

How to exercise your rights

To make a privacy or data request, contact support@weedspincasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, especially where the request concerns account access, verification records or sensitive information. Verification helps prevent another person from obtaining or changing your information.

Access: ask for a copy of personal information held about you, subject to applicable limits.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where needed.
Deletion: ask us to delete personal information where there is no continuing reason to keep it.
Marketing consent: withdraw consent to marketing communications or request that marketing preferences be changed.

Some requests may be limited or refused where responding would affect the rights of another person, compromise security, conflict with legal requirements, or prevent us from providing services. If information is deleted, certain account functions may no longer be available. We will handle valid requests within a reasonable timeframe and explain any relevant limitation where appropriate.

How long information is kept

We keep information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, security, dispute handling, record keeping and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The latest version will be made available on the website. We encourage you to review this page periodically. Where an update is important, we may provide additional notice through the website, by email or through another suitable account communication.